B&M Fined £2m After Mouse Urine and Gnawed Food Were Found in 3 Stores

A complaint from a shopper can sometimes expose a problem far larger than one isolated sighting. In this case, separate reports led inspectors into several branches and uncovered conditions requiring immediate intervention.

The investigation developed over almost a year, with each visit revealing a new part of the failure. The resulting court penalty reflects both what inspectors discovered and how widely the problems had spread.